At Filsol we are committed to delivering a quality service from your initial enquiry, through to system design and installation, and onwards to after sales care and maintenance support. We aim to make your experience with us as positive and stress-free as possible, and will strive to make the process as simple and straightforward as we can.
That’s why we have developed the Filsol Customer Charter to set out our commitment to you, our customer.
Our Customer Charter assures you that we will:
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Provide you with timely and accurate information
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Provide trained and knowledgeable staff to assist you in your contact with us
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Be available to answer any questions you may have
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Deal with you as quickly and efficiently as we can, telling you how long we will take and doing our best to keep to the time we have said
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Assist you in choosing the right system to suit your requirements
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Provide you with a detailed breakdown of costs in our quotations - with no hidden extras or add-ons
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Provide you with clear and concise advice on how to achieve the optimum performance from your solar system
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Provide you with reliable information about the performance levels that you can expect to achieve from your system
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Keep you fully informed throughout the installation and commissioning of your system
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Ensure that the functions and facilities of your system are demonstrated to you once installed
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Inform you about the after-sales service we provide, both in terms of routine service matters and with any system breakdowns
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Provide you with details of who to contact if you believe we have not satisfactorily fulfilled our Charter
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Protect your personal information
We very much welcome any feedback you can provide – both good and bad – and will use it to constantly improve our services as appropriate. If we do not get things right, we want you to tell us what happened and how things could be done better. We will take any complaints seriously and will deal with them promptly and in a professional and courteous way.
Filsol are fully accredited under the Microgeneration Certification Scheme (MCS) – the industry accreditation scheme relating to both the manufacture and installation of solar energy technologies. We are also signatories to the consumer codes of the Renewable Energy Association (REA) and Solar Trade Association (STA) which set out clear standards on quality management and service to customers, suppliers and commercial partners.
Should you wish to make any comment on our Customer Charter please call us on 08456 434270 or email enquiries@filsol.co.uk.
